Returns

It’s important to all of us that you love your West Ninth Vintage lighting. If you do not, you can request a Return Merchandise Authorization (RMA).

• RMA requests must be initiated within 7 days of receipt of your order.
• All eligible returns are subject to a 25% restocking fee
• Returns must be postmarked within 7days of the RMA being issued.
• Returns without an RMA request are not accepted and no refund will be given
• Refund requests for orders more than 7days old will not be accepted and no refund will be given. 
• Customized items are non-returnable and non-refundable.
• The item(s) returned must be in original and unused condition. If not in original, uninstalled condition a restocking fee of no less than 50% will be applied to returned funds.
• The customer is responsible for return shipping

How to return an item

To initiate a return, use the form below or email us here. Please include the order number.

When packing the item for return, include your original packing slip and order number to expedite the return process.

We reserve the right to charge a restocking fee up to and including the full purchase price in the event that a product is not returned in original condition. For this reason, we strongly recommend that you photograph your return before shipping and to package the products securely.

If you are shipping an item over $75 in value

If you are shipping an item with a value greater than $75, we recommend using a shipping service that includes the ability to track your package and purchasing shipping insurance for the purchase price of the item(s) being returned. We do not guarantee that we will receive your returned item once it is sent but using a tracked service (UPS, USPS) will provide additional security that it will arrive.

Shipping costs for returns

You will be responsible for paying for all shipping costs for returning your item. Shipping costs are non-refundable. 

Orders that are refused by a customer for any reason are subject to a 50% restocking fee. Orders that are returned/refused for any reason will not be refunded shipping. If the returned items are not in original and unused condition, your refund is subject to a restocking fee up the full value of the item.